Your privacy matters to us. This page explains exactly what personal data swerte99 collects, why we collect it, how we use it, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
Last updated: 2025. Applies to all players accessing swerte99 from the Philippines.
Privacy highlights
Here is a clear breakdown of the personal data swerte99 gathers, the purpose behind each category, and how it helps us deliver a safe, smooth gaming experience for Filipino players.
When you create an account on swerte99, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. Your contact details allow us to send account confirmations, security alerts, and important platform updates. We do not use your registration data for unsolicited marketing without your explicit consent. All registration data is stored on secured servers with access restricted to authorised personnel only. You can review and update your registration details at any time through your account settings.
To process deposits and withdrawals in Philippine pesos (PHP), swerte99 collects transaction-related data such as your GCash number, Maya account reference, or bank account details where applicable. We do not store full payment credentials on our servers — sensitive financial data is handled through encrypted payment gateways that comply with applicable security standards. Transaction records are retained for the period required by Philippine financial regulations and for the purpose of resolving any payment disputes. Your payment history within the platform is accessible from your account dashboard for your own reference. We never share your financial data with third parties except where required to complete a transaction or comply with a legal obligation. If you have concerns about a specific transaction, our support team can assist you promptly.
swerte99 records data about your in-platform activity, including the games you play, session durations, bet amounts, and win or loss outcomes. This data is used to personalise your experience, power the VIP loyalty programme, and monitor for any unusual patterns that may indicate problem gaming or fraudulent behaviour. Aggregate game data also helps us improve platform performance and expand our game catalogue based on what Filipino players enjoy most. Individual game activity records are not shared with other players and are treated as confidential account information. We may use anonymised, aggregated game data for internal analytics and product development purposes. You can request a summary of your game activity at any time by contacting our support team.
When you access swerte99 through a mobile browser or our dedicated app, we automatically collect certain technical information such as your device type, operating system version, browser type, IP address, and general location data. This technical data helps us optimise the platform for the devices most commonly used by Filipino players and diagnose any connectivity or performance issues you may experience. IP address data may be used to detect suspicious login attempts and protect your account from unauthorised access. We do not use device data to build advertising profiles or share it with ad networks. Location data is collected only at a general level sufficient to confirm you are accessing the platform from the Philippines, and is not used for precise tracking. Technical logs are retained for a limited period and then deleted in line with our data retention schedule.
Any messages, emails, or chat conversations you have with the swerte99 support team are recorded and stored to help us resolve your query accurately and efficiently. These records also allow us to identify recurring issues and improve the quality of our customer service over time. Support communication data is accessible only to authorised support staff and is not shared with other players or external parties. We may use anonymised support interaction data to train our team and develop better help resources, including the FAQ section. Records of support interactions are retained for a reasonable period after your query is resolved, after which they are archived or deleted. If you would like a copy of your support history, you may request it through the standard data access process described below.
As part of our Know Your Customer (KYC) process, swerte99 may request copies of government-issued identification documents such as a Philippine passport, driver's licence, or national ID to verify your identity before processing withdrawals above certain thresholds. These documents are handled with the highest level of care and stored using encryption to prevent unauthorised access. Verification documents are used solely for identity confirmation and anti-money laundering compliance purposes, and are never shared with third parties except where required by law. Once verification is complete, documents are retained only for the period required by applicable regulations. You will be notified in advance whenever document submission is required, and the process is designed to be as straightforward as possible for Filipino players. If you have questions about the KYC process, visit the FAQ page for detailed guidance.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear, enforceable rights regarding the personal data swerte99 holds about you. Here is what you can do and how to exercise each right.
You have the right to request a copy of all personal data that swerte99 holds about you at any time. This includes your registration details, transaction history, game activity records, and any identity verification documents on file. Access requests are processed within a reasonable timeframe and provided in a clear, readable format. To submit an access request, contact our support team using the email address listed in the footer of this page. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for excessive or repetitive requests. We will confirm receipt of your request and keep you informed of its progress throughout the process.
If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it without undue delay. Basic account details such as your contact number or email address can be updated directly through your account settings. For corrections to identity documents or other sensitive records, please contact our support team with the relevant updated information and supporting evidence where applicable. We will process correction requests promptly and notify you once the update has been made. In cases where a correction request is disputed or requires additional verification, we will explain the reason for any delay and provide an estimated resolution timeframe. Keeping your data accurate helps us serve you better and ensures your account remains in good standing.
You may request the deletion of your personal data from swerte99's systems, subject to certain conditions. We are required by Philippine law and financial regulations to retain certain records — such as transaction histories and KYC documents — for a minimum period even after account closure, so not all data can be immediately erased upon request. Where deletion is possible and lawful, we will action your request within a reasonable timeframe and confirm when it has been completed. Erasure requests submitted alongside an account closure request will be processed together as part of the account closure procedure. If we are unable to fulfil an erasure request in full due to a legal retention obligation, we will explain clearly which data must be retained and for how long. You can initiate an erasure request by contacting our support team at the email address shown in the footer.
Where swerte99 processes your personal data on the basis of your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You can manage your communication preferences directly from your account settings or by contacting our support team. You also have the right to object to processing carried out for legitimate interests where you believe your individual rights and freedoms override those interests. All objection requests are reviewed carefully and responded to within a reasonable period. If your objection is upheld, we will cease the relevant processing activity promptly. If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
If you have any concerns about how swerte99 handles your personal data, our support team is ready to help. You can also check the FAQ for quick answers to common privacy questions.